Mar 13, 2018

Operational Architect for ERP Platform (Bangalore, KA, IN)

  • India
Full Time Telecommunications

Job Description

Job Summary

The Operational Architect shall ensure that services, currently in production, are delivered as expected to stakeholders and users. The role will influence and drive actions to make sure that the operations is managed in an optimized way. The Operational Architect acts as an escalation point for business stakeholders for issues with services/solutions/products. The Operational Architect works with stakeholders on solutions, already in production and works closely with the Strategic Product Managers and Technical Product Managers, who works with stakeholders on new/future solutions. The Operational Architect will be responsible for driving initiatives for managing or improving the Operational stability of the SAP landscape as well as the systems, improving ERP Platform landscape with new ideas and process along with stake holders if it is as per AO and oversee such initiatives when it is part of AD by collaborating with all relevant stakeholders.


Responsibilities & Tasks:

  • Focus on SAP landscape operational stability, ensuring proactive measures are constantly improving stability and anticipating issues
  • Work collaboratively with Area Delivery Manager and supplier Delivery Managers to ensure proactivity and alignment
  • Work with suppliers and drive projects, POCs etc that will improve operational stability
  • Drive innovation in the SAP platform portfolio either individually or along with different stakeholders on a periodic basis to ensure that the platform is at its best
  • Drive initiatives to bring down TCO of the ERP Platform area
  • Drive the releases and upgrades for the ERP Platform area
  • Review SAP systems capacity & disaster recovery plans to improve operational stability


Position Qualification

Core Competences

  • Strong knowledge in SAP BASIS, NetWeaver Administration, OS (LINUX/HPUX), Databases (primarily SAP HANA but also Oracle), high availability cluster technology, etc.
  • Strong ability to build and maintain relationships with stakeholder groups and suppliers
  • Handle escalations and stakeholder expectations in a proper manner
  • Clear understanding of IT processes, tools, services and service levels, including experience with escalations
  • Basic knowledge about the various SAP solutions such as CRM, SRM, Netwever Gateway
  • Basic integration knowledge about integrations between SAP systems, as well as between SAP and non-SAP systems


Behavioral Competences

  • Entrepreneurial and commercial thinking
  • Good presentation and communication abilities
  • Analyzing and structuring
  • Leading, supervising, driving and pushing
  • Relating and networking
  • Delivering results and meeting customer expectations


Minimum Qualification & Experience Requirements

  • A minimum of 1-2 years’ experience working with delivery management of large complex SAP solutions


Preferred Qualification & Experience Requirements

  • Bachelor’s Degree
  • 7 years’ experience in IT
  • 4-5 Years’ experience is SAP Basis
  • Strong communications and collaboration skills


Why is Ericsson a great place to work?

Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.

Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and build a more sustainable future.

With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.

At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.

Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York. 


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: India (IN) || || Bangalore || 21090; 21091; 21092; 21093; 21094; 21095; 21096; 21097; 21098

Req ID: 232534

Experience Level


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