MSIP Operations Assurance Manager (Noida, UP, IN)

  • ERICSSON
  • Feb 22, 2021
Full Time Telecommunications

Job Description

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins

Our Exciting Opportunity :

We are looking for a member to be part of our Managed Services team! As a part of our MSIP Operations Assurance team, you will play a key role in managing the delivery of services and resources on our “live” customer network.

Based on our customer’s network specifics, you will ensure the daily coordination of our customer network operations and maintenance activities, including optimizations and field operation activities coordination, according to Ericsson’s and the customer’s network particularities and requirements.

You will:

  • Manage end-to-end Operations and delivery of operations & maintenance activities for specific customer, including preparation of the live customer network and assisting the program manager in resources and timing definition and tracking
  • Be Responsible for the financial and operational and delivery performance of the Operations Assurance assignments within a Managed Services Deal.
  • Be Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA)
  • Serve as the primary escalation point for critical incident, Network Delivery Operations escalations, and performance reporting towards the customer.
  • Validate and approve integration test results for a new service, terminal and equipment type or vendor
  • Secure the availability and accuracy of the customer’s asset configuration information to be used by all delivery units
  • Participate on various change management boards, and forums as needed and coordinate customer participation as necessary
  • Ensure acceptance tests are performed locally and globally with customer involvement and approval as necessary
  • Continuously drive for efficiency, improvements and excellence in service delivery

To be successful in the role you must have:

  • Technologically, Ericsson Customer Interactive System and/or Charging System experience with operations background is a must
  • Knowledge of Managed Service telecom operations
  • Strong Leadership in managing complex teams, partners, customer
  • Ability to work collaboratively and innovatively to bring upon continuous improvement in operations
  • A solid data analysis skill
  • Team player to work in an outstanding environment of working with an amalgamation for Solutions improvements for issues highlighted by operations
  • An innovative mind set of a good bent towards automations.

Key Qualifications

  • Education: B.E/ B.Tech or Graduate in Computer Science or Equivalent
  • Minimum years of confirmed experience: 10+ years

What´s in it for you?

Here at Ericsson, our culture is built on over a century of brave decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, Indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

Experience Level

Mid-Senior

testa

No