O&M Lead - Maharashtra and Goa (Pune, MH, IN)

Why Ericsson?

Ericsson is driving 5G standardization and was the largest contributor to the standardization body in 3GPP during 2018. Ericsson is committed to rapidly applying these standards to our technology development. Ericsson is a technology leader in 5G. Pioneering customers select us as their 5G partner and we are first with commercial live networks in four continents. This includes multiple operators in both the US and South Korea, as well as in Switzerland, Australia and UAE. We have publicly announced commercial 5G deals with more than 20 named operator customers. In India, we are known for delivering “World-First” projects for India’s largest and most renowned telecommunications carriers.

Organization Unit: Managed Services

Our Exciting Opportunity!

We are looking for a Customer Operations Manager to be part of our team! Who will ensure that all contractual deliveries are fulfilled towards one customer account? Be responsible for ensuring end to end operational performance towards agreed targets.

Responsibilities:

• Manage MS Network Access Ops primary contact for the Client and Ericsson organization, continuously assess Access Operation goals & planning the actions to improve the RAN & Tx Ops target.
• Redefining the improvements and quality in field service delivery of the circle related to Operation, Coverage & Capacity. Be responsible for the Customer Governance meetings as per guideline.
• Accountable for Team Passion & Engagement, Proficiency Development & Assessment and be Responsible for Budgeting for service delivery and Cost management.

To be successful in the role one must have

• Good understanding of Field operations & maintenance activities related to RAN & Backhaul in a large-scale network.
• Operational Knowledge of Multi-Vendor Access Nodes - Ericsson, Nokia, Huawei, ZTE Telecom equipment.
• Behavioral Proficiency: Effective communication & presentation skill. Encouraging & Influencing, Collaborative, Leading & mentoring, Inspires change.

What's in it for you?

Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture. Great Place to Work® Institute’s methodology is recognized as rigorous and objective and is considered as the gold standard for defining great workplaces across business, academia and government organizations. Ericsson India Limited has been Great Place to Work - Certified™ in 2020.

What happens next once you apply?

Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G

https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.