Associate Engineer - SOC (Bangalore, KA, IN)

  • Feb 23, 2021
Full Time Telecommunications

Job Description

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity:

As an Engineer – SOC, role function is of troubleshooting of servers and applications along with upgrade and maintenance tasks.

  • We believe in trust – we trust each other to do the right things.
  • We believe in taking decisions as close to the product and technical expertise as possible.
  • We believe in creativity – trying new things and learning from our mistakes.
  • We believe in sharing our insights and helping one another to build an even better user plane.
  • We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply.

You will:

  • Detailed understanding of Business and NW KPIs, correlation between NSS and BSS KPIs, Impact Analysis.
  • Expertise in RAN and good knowledge of other NW nodes like SGSN, GGSN, SGW, PGW, PCRF, HSS.
  • Detailed understanding of interfaces like Gb, Gn, Gp, Gi, S5, S1-U, S1-C, S5, S8, S11A, Iu-cs, Iu-ps, Gx, Gy.
  • Expertise in SON solutions using GPEH, CHR, Megamon, CTR, etc. data for RCA.
  • Through understanding of NPS methodology, identify pain points for NPS, capable of making/driving Strategy for NPS improvement at Cluster/Region/NW level.
  • Expertise in benchmarking using crowdsourcing applications like Ookla, Open Signal, P3, Tutela etc.
  • Responsible for coordinating problem resolution involving internal support groups, customers
  • Providing key insights related to defined use cases for different stakeholders
  • Collate requirement from customer and communicate with GSC SOC team.
  • Identification & preparation of Use cases on weekly basis.
  • Ensure SLA Fulfilment for all related activities.
  • To drive report automation internally within the SOC team by driving Rule engine automation.
  • Preparation of Weekly Deliverables (SOC Reports & SKPI's trending)
  • Campaign efficiency tracking and Impact Analysis in terms of NSS and BSS.
  • Detailed analysis and improvement for Throughput and Latency/RTT.

To be successful in the role you must have:

  • Strong knowledge of Telecom network and domains
  • Strong knowledge of Interfaces and CP/UP concept, Error codes,
  • Good knowledge of Technologies (2G, 3G, 4G) and IP
  • Knowledge of Call flows, Signaling and protocols
  • Working knowledge of SQL, PL/SQL
  • Expertise in MS PowerPoint, Excel/Access, including VBA programming (to manage / develop custom reports)
  • Working level understanding on Tableau.
  • Result oriented
  • Strong Analytical Skills
  • Flexible and responsive to changing work patterns and demands.
  • A thorough and methodical approach to work.
  • Developed skills in Interpersonal communication
  • Developed skills in knowledge sharing by actively contributing knowledge, experiences, and skills to create a learning culture.


  • University Degree
  • 2-3 years of experience in Telecom Industry (RF profile)

What´s in it for you?

Here at Ericsson, our culture is built on over a century of daring decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where emotional intelligence and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here:

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

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