Support Engineer-Charging System (Gurgaon, HR, IN)

  • ERICSSON
  • Apr 07, 2021
Full Time Telecommunications

Job Description

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

What we believe in

  • We believe in trust – we trust each other to do the right things. Therefore, we believe in taking decisions as close to the product and technical expertise as possible!
  • We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply!

You will

  • Collaborate closely with development support to ensure timely correction of code errors / bugs identified.
  • Provide High-demand Support on 24*7 shift as scheduled.
  • Proactively drive next generation support for our customers (e.g. Specialist Chat, Product Specialist on Demand Sessions, Customer Webinars etc.)
  • Identify gaps and develop supportability tools to ensure Product Support continues to deliver outstanding service and support models.
  • Work collaboratively with colleagues from Product Support and other lines of business to ensure our customers receive the best possible service.

To be successful in the role you must have

  • Excellent troubleshooting skills at all levels, from application to network to host.
  • Experience in Prepaid Charging (Preferable Ericsson Charging Experiences, OCC, ECMS, nGVS, EMM and better have CMM Solution understanding).
  • Experience in CBiO/DMP is preferred.
  • Experience in Database Administration (Cassandra, Hadoop, Timesten, Oracle), certification preferred.
  • Experience in Programming / scripting (Java, Perl, Shell, Python etc.)
  • Understanding of Virtualization Technologies (VMware, Red Hat Open Stack), certification preferred
  • Understanding of cloud-native technologies like Dockers and Kubernetes, certification preferred.
  • Understanding of Protocols like Diameter, Camel, SCAP, Gx, Gy etc.
  • Expertise in Redhat Linux administration and troubleshooting, better to have Redhat 7 RHCSA and RHSE Certification.

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

Experience Level

Mid-Senior

testa

No