Assistant Manager - Global HR Direct (Gurgaon, HR, IN)

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity :

Excellent Opportunity to become Global HR professional. This position will enable you to Learn Global HR processes!

• We believe in trust – we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity – trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply.

You will:

• Understand Employee Request by active comprehension and probing contacting HR via email, chat and web forms.
• Visualize process and product cycle to understand any gap or exception processing.
• Provide explanation and reasons for requests pending or that cannot be processed.
• Assisting Employees Globally in resolving requests and following up with other units.
• Share feedback and observation with the Managers and Unit Heads on process and product improvement.
• Work with Employees to provide solution as per processes
• Take ownership and ability to maintain confidentiality
• Break sophisticated processes in logical flow to understand E2E process

To be successful in the role you must have:

• Exposure, understanding or knowledge of working with Artificial Intelligence (AI).
• Know-how and understanding of working with knowledge base and LI repositories.
• Interest and knowledge of project management framework.
• Understanding of risk management, gap analysis, control points for complex processes.
• Exposure to work with cross geography and location teams and units.
• Experience of working on case management system example HRCM (HR Case Management).
• Effective stakeholder management and communication.
• Good knowledge of excel and data parameters for report designing and deployment.
• Ability to handle complaints and escalations.
• Perform design or redesign of business processes and its deployment to improve operational efficiency.
• Hands on experience in End to End process mapping and resolving process gaps.
• Proven experience in delivering training and train the trainer sessions.
• Must have exposure to Knowledge Management methodology, example KCS (Knowledge management framework).
• Hands on experience in SAP HR, Success factors Employee Central, etc.
• Exposure to analytical tool such as Power BI, Tableau, Excel etc
• Hands on experience of MS office applications such as MS Access, PowerPoint, One Note, MS Forms, etc.
• Ability to handle disputes and issues of the Employees.
• Should have Excellent command on English Language with good comprehension, articulation, and ability to communicate.
• Certification in Prince 2 or PMP Foundation and/or Lean Sig Sigma Green Belt is desirable.
• Should be open to work in 24*7 Work Environment and on regional & location holidays as per business requirement to support global locations.
• Prior experience in employee support over phone, email and chat in shared service or technical and product support.

Key Qualification:

• Education: Graduate
• Experience: Minimum 5 years of relevant Experience

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, Indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.