At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.
Are you in?
Our Exciting Opportunity
West and Central Africa (WECA) Operations Assurance Manager ensures that all contractual deliveries are fulfilled towards Mobile Money agreements. This role is responsible for ensuring end to end operational performance towards the account and MFS Delivery and operations according to agreed targets. The role is acting on behalf of Operations, typically for Group or more customer accounts. The role shall ensure that Ericsson Converged Wallet (ECW) operates according to MSTOP/ITIL standard methodologies.
The role will be working closely with customer Group and OPCO technology and operations teams as well as Mobile Financial Services Unit at Ericsson. It will be required to work closely with program partners as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders to secure stable operation of ECW.
This person will report to Head of Mobile Money Operations.
You will
Own and execute ECW Platform operational plans
Support in resolution of Operations issues related to platform and customer queries.
Own Change Management process and respective activities in designated countries
Steer Weekly/Monthly Governance with MTN OPCOs in West region
Customer management including C level during emergency situations
Secure SLA/KPI fulfillment
CAB Management Ericsson
CAB Management Customer
Team management located onsite as well as GSCs.
Festive & event platform planning & presentation
Responsible for Planning & Capacity management
Audit Management (External & Internal)
Regular Governance with GSC
To be successful in the role you must have
Experience in Managed Services in Operational assurance management SME areas. 5+ Years.
10+ Years of experience in Operation assurance role.
Experience in E-Wallets solution 4+ years
Knowledge of MSTOP, ITIL
Experience in operating Managed Services tools. Primarily MSDP.
Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
BSS Experience 3+ years
Leadership skills with focus on team performance
Result oriented with customer first attitude
Can handle stressful and ambiguous situations
Excellent communication skills in written and spoken English
Self-motivated with drive and initiative, collaborative, relating and networking
Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson
Outgoing personality that finds it easy to collaborate and establish relationships across organizational boundaries and in a global environment
Good at handling resource planning and competence development
University degree in Technology or Economics, preferably MSC, MBA or equivalent
What happens next once you apply?
Read about the next steps here . For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
.
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Ghana (GH) || || Accra || IT; ProdMgt; SalesStratMkt&ComMgt
Req ID: 536541
Apr 12, 2021
Full Time
At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.
Are you in?
Our Exciting Opportunity
West and Central Africa (WECA) Operations Assurance Manager ensures that all contractual deliveries are fulfilled towards Mobile Money agreements. This role is responsible for ensuring end to end operational performance towards the account and MFS Delivery and operations according to agreed targets. The role is acting on behalf of Operations, typically for Group or more customer accounts. The role shall ensure that Ericsson Converged Wallet (ECW) operates according to MSTOP/ITIL standard methodologies.
The role will be working closely with customer Group and OPCO technology and operations teams as well as Mobile Financial Services Unit at Ericsson. It will be required to work closely with program partners as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders to secure stable operation of ECW.
This person will report to Head of Mobile Money Operations.
You will
Own and execute ECW Platform operational plans
Support in resolution of Operations issues related to platform and customer queries.
Own Change Management process and respective activities in designated countries
Steer Weekly/Monthly Governance with MTN OPCOs in West region
Customer management including C level during emergency situations
Secure SLA/KPI fulfillment
CAB Management Ericsson
CAB Management Customer
Team management located onsite as well as GSCs.
Festive & event platform planning & presentation
Responsible for Planning & Capacity management
Audit Management (External & Internal)
Regular Governance with GSC
To be successful in the role you must have
Experience in Managed Services in Operational assurance management SME areas. 5+ Years.
10+ Years of experience in Operation assurance role.
Experience in E-Wallets solution 4+ years
Knowledge of MSTOP, ITIL
Experience in operating Managed Services tools. Primarily MSDP.
Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
BSS Experience 3+ years
Leadership skills with focus on team performance
Result oriented with customer first attitude
Can handle stressful and ambiguous situations
Excellent communication skills in written and spoken English
Self-motivated with drive and initiative, collaborative, relating and networking
Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson
Outgoing personality that finds it easy to collaborate and establish relationships across organizational boundaries and in a global environment
Good at handling resource planning and competence development
University degree in Technology or Economics, preferably MSC, MBA or equivalent
What happens next once you apply?
Read about the next steps here . For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
.
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Ghana (GH) || || Accra || IT; ProdMgt; SalesStratMkt&ComMgt
Req ID: 536541
At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.
Are you in?
Our Exciting Opportunity
West and Central Africa (WECA) Operations Assurance Manager ensures that all contractual deliveries are fulfilled towards Mobile Money agreements. This role is responsible for ensuring end to end operational performance towards the account and MFS Delivery and operations according to agreed targets. The role is acting on behalf of Operations, typically for Group or more customer accounts. The role shall ensure that Ericsson Converged Wallet (ECW) operates according to MSTOP/ITIL standard methodologies.
The role will be working closely with customer Group and OPCO technology and operations teams as well as Mobile Financial Services Unit at Ericsson. It will be required to work closely with program partners as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders to secure stable operation of ECW.
This person will report to Head of Mobile Money Operations.
You will
Own and execute ECW Platform operational plans
Support in resolution of Operations issues related to platform and customer queries.
Own Change Management process and respective activities in designated countries
Steer Weekly/Monthly Governance with MTN OPCOs in West region
Customer management including C level during emergency situations
Secure SLA/KPI fulfillment
CAB Management Ericsson
CAB Management Customer
Team management located onsite as well as GSCs.
Festive & event platform planning & presentation
Responsible for Planning & Capacity management
Audit Management (External & Internal)
Regular Governance with GSC
To be successful in the role you must have
Experience in Managed Services in Operational assurance management SME areas. 5+ Years.
10+ Years of experience in Operation assurance role.
Experience in E-Wallets solution 4+ years
Knowledge of MSTOP, ITIL
Experience in operating Managed Services tools. Primarily MSDP.
Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
BSS Experience 3+ years
Leadership skills with focus on team performance
Result oriented with customer first attitude
Can handle stressful and ambiguous situations
Excellent communication skills in written and spoken English
Self-motivated with drive and initiative, collaborative, relating and networking
Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson
Outgoing personality that finds it easy to collaborate and establish relationships across organizational boundaries and in a global environment
Good at handling resource planning and competence development
University degree in Technology or Economics, preferably MSC, MBA or equivalent
What happens next once you apply?
Read about the next steps here . For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
.
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Ghana (GH) || || Accra || IT; ProdMgt; SalesStratMkt&ComMgt
Req ID: 536541
Apr 11, 2021
Full Time
At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.
Are you in?
Our Exciting Opportunity
West and Central Africa (WECA) Operations Assurance Manager ensures that all contractual deliveries are fulfilled towards Mobile Money agreements. This role is responsible for ensuring end to end operational performance towards the account and MFS Delivery and operations according to agreed targets. The role is acting on behalf of Operations, typically for Group or more customer accounts. The role shall ensure that Ericsson Converged Wallet (ECW) operates according to MSTOP/ITIL standard methodologies.
The role will be working closely with customer Group and OPCO technology and operations teams as well as Mobile Financial Services Unit at Ericsson. It will be required to work closely with program partners as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders to secure stable operation of ECW.
This person will report to Head of Mobile Money Operations.
You will
Own and execute ECW Platform operational plans
Support in resolution of Operations issues related to platform and customer queries.
Own Change Management process and respective activities in designated countries
Steer Weekly/Monthly Governance with MTN OPCOs in West region
Customer management including C level during emergency situations
Secure SLA/KPI fulfillment
CAB Management Ericsson
CAB Management Customer
Team management located onsite as well as GSCs.
Festive & event platform planning & presentation
Responsible for Planning & Capacity management
Audit Management (External & Internal)
Regular Governance with GSC
To be successful in the role you must have
Experience in Managed Services in Operational assurance management SME areas. 5+ Years.
10+ Years of experience in Operation assurance role.
Experience in E-Wallets solution 4+ years
Knowledge of MSTOP, ITIL
Experience in operating Managed Services tools. Primarily MSDP.
Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
BSS Experience 3+ years
Leadership skills with focus on team performance
Result oriented with customer first attitude
Can handle stressful and ambiguous situations
Excellent communication skills in written and spoken English
Self-motivated with drive and initiative, collaborative, relating and networking
Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson
Outgoing personality that finds it easy to collaborate and establish relationships across organizational boundaries and in a global environment
Good at handling resource planning and competence development
University degree in Technology or Economics, preferably MSC, MBA or equivalent
What happens next once you apply?
Read about the next steps here . For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
.
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Ghana (GH) || || Accra || IT; ProdMgt; SalesStratMkt&ComMgt
Req ID: 536541
At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.
Are you in?
Our Exciting Opportunity
West and Central Africa (WECA) Operations Assurance Manager ensures that all contractual deliveries are fulfilled towards Mobile Money agreements. This role is responsible for ensuring end to end operational performance towards the account and MFS Delivery and operations according to agreed targets. The role is acting on behalf of Operations, typically for Group or more customer accounts. The role shall ensure that Ericsson Converged Wallet (ECW) operates according to MSTOP/ITIL standard methodologies.
The role will be working closely with customer Group and OPCO technology and operations teams as well as Mobile Financial Services Unit at Ericsson. It will be required to work closely with program partners as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders to secure stable operation of ECW.
This person will report to Head of Mobile Money Operations.
You will
Own and execute ECW Platform operational plans
Support in resolution of Operations issues related to platform and customer queries.
Own Change Management process and respective activities in designated countries
Steer Weekly/Monthly Governance with MTN OPCOs in West region
Customer management including C level during emergency situations
Secure SLA/KPI fulfillment
CAB Management Ericsson
CAB Management Customer
Team management located onsite as well as GSCs.
Festive & event platform planning & presentation
Responsible for Planning & Capacity management
Audit Management (External & Internal)
Regular Governance with GSC
To be successful in the role you must have
Experience in Managed Services in Operational assurance management SME areas. 5+ Years.
10+ Years of experience in Operation assurance role.
Experience in E-Wallets solution 4+ years
Knowledge of MSTOP, ITIL
Experience in operating Managed Services tools. Primarily MSDP.
Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
BSS Experience 3+ years
Leadership skills with focus on team performance
Result oriented with customer first attitude
Can handle stressful and ambiguous situations
Excellent communication skills in written and spoken English
Self-motivated with drive and initiative, collaborative, relating and networking
Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson
Outgoing personality that finds it easy to collaborate and establish relationships across organizational boundaries and in a global environment
Good at handling resource planning and competence development
University degree in Technology or Economics, preferably MSC, MBA or equivalent
What happens next once you apply?
Read about the next steps here . For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
.
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Ghana (GH) || || Accra || IT; ProdMgt; SalesStratMkt&ComMgt
Req ID: 536541
Apr 10, 2021
Full Time
At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.
Are you in?
Our Exciting Opportunity
West and Central Africa (WECA) Operations Assurance Manager ensures that all contractual deliveries are fulfilled towards Mobile Money agreements. This role is responsible for ensuring end to end operational performance towards the account and MFS Delivery and operations according to agreed targets. The role is acting on behalf of Operations, typically for Group or more customer accounts. The role shall ensure that Ericsson Converged Wallet (ECW) operates according to MSTOP/ITIL standard methodologies.
The role will be working closely with customer Group and OPCO technology and operations teams as well as Mobile Financial Services Unit at Ericsson. It will be required to work closely with program partners as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders to secure stable operation of ECW.
This person will report to Head of Mobile Money Operations.
You will
Own and execute ECW Platform operational plans
Support in resolution of Operations issues related to platform and customer queries.
Own Change Management process and respective activities in designated countries
Steer Weekly/Monthly Governance with MTN OPCOs in West region
Customer management including C level during emergency situations
Secure SLA/KPI fulfillment
CAB Management Ericsson
CAB Management Customer
Team management located onsite as well as GSCs.
Festive & event platform planning & presentation
Responsible for Planning & Capacity management
Audit Management (External & Internal)
Regular Governance with GSC
To be successful in the role you must have
Experience in Managed Services in Operational assurance management SME areas. 5+ Years.
10+ Years of experience in Operation assurance role.
Experience in E-Wallets solution 4+ years
Knowledge of MSTOP, ITIL
Experience in operating Managed Services tools. Primarily MSDP.
Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
BSS Experience 3+ years
Leadership skills with focus on team performance
Result oriented with customer first attitude
Can handle stressful and ambiguous situations
Excellent communication skills in written and spoken English
Self-motivated with drive and initiative, collaborative, relating and networking
Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson
Outgoing personality that finds it easy to collaborate and establish relationships across organizational boundaries and in a global environment
Good at handling resource planning and competence development
University degree in Technology or Economics, preferably MSC, MBA or equivalent
What happens next once you apply?
Read about the next steps here . For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
.
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Ghana (GH) || || Accra || IT; ProdMgt; SalesStratMkt&ComMgt
Req ID: 536541
At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.
Are you in?
Our Exciting Opportunity
West and Central Africa (WECA) Operations Assurance Manager ensures that all contractual deliveries are fulfilled towards Mobile Money agreements. This role is responsible for ensuring end to end operational performance towards the account and MFS Delivery and operations according to agreed targets. The role is acting on behalf of Operations, typically for Group or more customer accounts. The role shall ensure that Ericsson Converged Wallet (ECW) operates according to MSTOP/ITIL standard methodologies.
The role will be working closely with customer Group and OPCO technology and operations teams as well as Mobile Financial Services Unit at Ericsson. It will be required to work closely with program partners as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders to secure stable operation of ECW.
This person will report to Head of Mobile Money Operations.
You will
Own and execute ECW Platform operational plans
Support in resolution of Operations issues related to platform and customer queries.
Own Change Management process and respective activities in designated countries
Steer Weekly/Monthly Governance with MTN OPCOs in West region
Customer management including C level during emergency situations
Secure SLA/KPI fulfillment
CAB Management Ericsson
CAB Management Customer
Team management located onsite as well as GSCs.
Festive & event platform planning & presentation
Responsible for Planning & Capacity management
Audit Management (External & Internal)
Regular Governance with GSC
To be successful in the role you must have
Experience in Managed Services in Operational assurance management SME areas. 5+ Years.
10+ Years of experience in Operation assurance role.
Experience in E-Wallets solution 4+ years
Knowledge of MSTOP, ITIL
Experience in operating Managed Services tools. Primarily MSDP.
Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
BSS Experience 3+ years
Leadership skills with focus on team performance
Result oriented with customer first attitude
Can handle stressful and ambiguous situations
Excellent communication skills in written and spoken English
Self-motivated with drive and initiative, collaborative, relating and networking
Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson
Outgoing personality that finds it easy to collaborate and establish relationships across organizational boundaries and in a global environment
Good at handling resource planning and competence development
University degree in Technology or Economics, preferably MSC, MBA or equivalent
What happens next once you apply?
Read about the next steps here . For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
.
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Ghana (GH) || || Accra || IT; ProdMgt; SalesStratMkt&ComMgt
Req ID: 536541
Apr 09, 2021
Full Time
At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.
Are you in?
Our Exciting Opportunity
West and Central Africa (WECA) Operations Assurance Manager ensures that all contractual deliveries are fulfilled towards Mobile Money agreements. This role is responsible for ensuring end to end operational performance towards the account and MFS Delivery and operations according to agreed targets. The role is acting on behalf of Operations, typically for Group or more customer accounts. The role shall ensure that Ericsson Converged Wallet (ECW) operates according to MSTOP/ITIL standard methodologies.
The role will be working closely with customer Group and OPCO technology and operations teams as well as Mobile Financial Services Unit at Ericsson. It will be required to work closely with program partners as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders to secure stable operation of ECW.
This person will report to Head of Mobile Money Operations.
You will
Own and execute ECW Platform operational plans
Support in resolution of Operations issues related to platform and customer queries.
Own Change Management process and respective activities in designated countries
Steer Weekly/Monthly Governance with MTN OPCOs in West region
Customer management including C level during emergency situations
Secure SLA/KPI fulfillment
CAB Management Ericsson
CAB Management Customer
Team management located onsite as well as GSCs.
Festive & event platform planning & presentation
Responsible for Planning & Capacity management
Audit Management (External & Internal)
Regular Governance with GSC
To be successful in the role you must have
Experience in Managed Services in Operational assurance management SME areas. 5+ Years.
10+ Years of experience in Operation assurance role.
Experience in E-Wallets solution 4+ years
Knowledge of MSTOP, ITIL
Experience in operating Managed Services tools. Primarily MSDP.
Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
BSS Experience 3+ years
Leadership skills with focus on team performance
Result oriented with customer first attitude
Can handle stressful and ambiguous situations
Excellent communication skills in written and spoken English
Self-motivated with drive and initiative, collaborative, relating and networking
Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson
Outgoing personality that finds it easy to collaborate and establish relationships across organizational boundaries and in a global environment
Good at handling resource planning and competence development
University degree in Technology or Economics, preferably MSC, MBA or equivalent
What happens next once you apply?
Read about the next steps here . For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
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Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Ghana (GH) || || Accra || IT; ProdMgt; SalesStratMkt&ComMgt
Req ID: 536541
