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ERICSSON
Dec 05, 2020
Full Time
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in? Come, and be where it begins. Our Exciting Opportunity We are looking for professionals in Incident Management function. This job role within Operations Support group of GSC India manages the process within MSTOP to restore normal service operation as quickly as possible to minimize the impact to business operations & is responsible for planning and coordinating all the activities required to perform, monitor, and report on the process. You will, Manage Incidents 24x7 and ensure minimal disruption to the service and fast service restoration Setting up of Technical & Management Bridge to facilitate communication during incidents. Ensure timely communication / information flow towards internal & external stakeholders Engage relevant stakeholders & Initiate management and technical escalations when required to protect Ericsson and/or customer interests. Ensure RT adopts optimal mindset which balances best path to resolution and protection of customer interests. Log all Incident details, allocating approved categorization and prioritization. Keep users informed about their Incidents’ status at agreed intervals. Associate Incidents with other records (i.e. Changes, Problems, repetitive incidents). Provide first-line investigation and diagnosis of all Incidents via major incident report. Ensure recovery team remains sensitive to collection and correlation of data for potential RCA post event. Escalate critical outages to Problem Manager after restoration for RCA (As defined in MSTOP). Always remain available during the designated shift and/or roster period. End to end incident owner. To be successful in this role, you must have: Minimum of 4 years’ experience from Telecom or IT Industry. Previous IM experience in similar positions it’s a plus. The candidate should have knowledge of ITIL, eTOM or other industry practices related to Service Management and Lifecycle. The candidate should have knowledge of the WLA (Working Level Agreement) to be used for the specific customers. The candidate should show strong sense of urgency and take responsibility and be able to work under pressure. The candidate should have strong skills in leadership and communication. The candidate should have knowledge of Ericsson: BSS, Service Layer, Core, Access – Service views and other vendors equipment where applicable. The candidate should have high level Network Topology skills (GSM, WCDMA, LTE, IT, etc). The candidate should have knowledge of Infrastructure and customer tools connected to delivery. Key Qualifications: Education : Graduate in Computer Science or similar (Regular) Minimum years of relevant experience: 4 to 5 years into Incident Management. What´s in it for you? Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless. What happens once you apply? To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.
ERICSSON
Dec 05, 2020
Full Time
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in? Come, and be where it begins. Our Exciting Opportunity : We are looking for hardworking Application Support professional provide Support & maintain efficient, reusable, & reliable into ADM Projects. You will ensure the best possible performance, quality, and responsiveness of the applications! We believe in trust – we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity – trying new things and learning from our mistakes . We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness , we enjoy and feel passionate about what we do and value each other’s technical competence deeply. You will: Resource will be required to perform following Duties and Responsibilities in Night Shift Monitor all production platforms for alarms and performance issues. Maintain operational performance and service levels are being met in accordance with SLA requirements. Work on trouble tickets with platform support organizations and vendors to resolve customer and platform issues. Support platform maintenance and testing initiatives. To be successful in the role you must have: Working Experience on Online Charging system(Preferably Telcordia) Knowledge of UNIX/ LINUX and windows server’s administration. Proficient in shell scripting. Good understanding of Call flows for Voice and Data Basic Knowledge of SQL and Database. Good monitoring/ troubleshooting/ debugging/ outside box thinking skills for critical/complex, operational issues and customer complaints Excellent Communication Skills. Delivering results & meeting customer expectations Outstanding planning and organizing skills Key Qualification: Education : Graduate in Computer Science. Minimum years of relevant experience: 5 –18 years. What´s in it for you? Here at Ericsson, our culture is built on over a century of daring decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless. What happens once you apply? To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process   Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.   We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.
ERICSSON
Dec 05, 2020
Full Time
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in? Come, and be where it begins. Are you in? Our Exciting Opportunity We are looking for professionals in Incident Management function. This job role within Operations Support group of GSC India manages the process within MSTOP to restore normal service operation as quickly as possible to minimize the impact to business operations & is responsible for planning and coordinating all the activities required to perform, monitor, and report on the process. You will, Manage Incidents 24x7 and ensure minimal disruption to the service and fast service restoration Setting up of Technical & Management Bridge to facilitate communication during incidents. Ensure timely communication / information flow towards internal & external stakeholders Engage relevant stakeholders & Initiate management and technical escalations when required to protect Ericsson and/or customer interests. Ensure RT adopts optimal mindset which balances best path to resolution and protection of customer interests. Log all Incident details, allocating approved categorization and prioritization. Keep users informed about their Incidents’ status at agreed intervals. Associate Incidents with other records (i.e. Changes, Problems, repetitive incidents). Provide first-line investigation and diagnosis of all Incidents via major incident report. Ensure recovery team remains sensitive to collection and correlation of data for potential RCA post event. Escalate critical outages to Problem Manager after restoration for RCA (As defined in MSTOP). Always remain available during the designated shift and/or roster period. End to end incident owner. To be successful in this role, you must have: Minimum of 4 years’ experience from Telecom or IT Industry. Previous IM experience in similar positions it’s a plus. The candidate should have knowledge of ITIL, eTOM or other industry practices related to Service Management and Lifecycle. The candidate should have knowledge of the WLA (Working Level Agreement) to be used for the specific customers. The candidate should show strong sense of urgency and take responsibility and be able to work under pressure. The candidate should have strong skills in leadership and communication. The candidate should have knowledge of Ericsson: BSS, Service Layer, Core, Access – Service views and other vendors equipment where applicable. The candidate should have high level Network Topology skills (GSM, WCDMA, LTE, IT, etc). The candidate should have knowledge of Infrastructure and customer tools connected to delivery. Key Qualifications: Education : Graduate in Computer Science or similar (Regular) Minimum years of relevant experience: 4 to 5 years into Incident Management. What´s in it for you? Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless. What happens once you apply? To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.
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