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ERICSSON
Apr 12, 2021
Full Time
At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world. Are you in? Our Exciting Opportunity West and Central Africa (WECA) Operations Assurance Manager ensures that all contractual deliveries are fulfilled towards Mobile Money agreements. This role is responsible for ensuring end to end operational performance towards the account and MFS Delivery and operations according to agreed targets. The role is acting on behalf of Operations, typically for Group or more customer accounts. The role shall ensure that Ericsson Converged Wallet (ECW) operates according to MSTOP/ITIL standard methodologies. The role will be working closely with customer Group and OPCO technology and operations teams as well as Mobile Financial Services Unit at Ericsson. It will be required to work closely with program partners as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders to secure stable operation of ECW. This person will report to Head of Mobile Money Operations. You will Own and execute ECW Platform operational plans Support in resolution of Operations issues related to platform and customer queries. Own Change Management process and respective activities in designated countries Steer Weekly/Monthly Governance with MTN OPCOs in West region Customer management including C level during emergency situations Secure SLA/KPI fulfillment CAB Management Ericsson CAB Management Customer Team management located onsite as well as GSCs. Festive & event platform planning & presentation Responsible for Planning & Capacity management Audit Management (External & Internal) Regular Governance with GSC To be successful in the role you must have Experience in Managed Services in Operational assurance management SME areas. 5+ Years. 10+ Years of experience in Operation assurance role. Experience in E-Wallets solution 4+ years Knowledge of MSTOP, ITIL Experience in operating Managed Services tools. Primarily MSDP. Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System BSS Experience 3+ years Leadership skills with focus on team performance Result oriented with customer first attitude Can handle stressful and ambiguous situations Excellent communication skills in written and spoken English Self-motivated with drive and initiative, collaborative, relating and networking Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson Outgoing personality that finds it easy to collaborate and establish relationships across organizational boundaries and in a global environment Good at handling resource planning and competence development University degree in Technology or Economics, preferably MSC, MBA or equivalent What happens next once you apply? Read about the next steps here . For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. .   Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.   Primary country and city: Ghana (GH) || || Accra || IT; ProdMgt; SalesStratMkt&ComMgt Req ID: 536541
ERICSSON
Apr 12, 2021
Full Time
Job Summary The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations. Responsibilities & Tasks Customer Issue handling Handling of proactive support Software Update Management (SUM) handling Knowledge Management Tool (KCS) Coaching Remote Service Gateway (RSG) Coaching Position Qualifications Core Competences: Negotiation & Argumentation skills Administrative Skills Planning & Organizing skills Problem solving & strategic thinking Presentation & communication skills Software support Network level competence Delivering Results & Meeting Customer Expectations Analyzing Presenting & Communicating Information Applying Expertise & Technology Planning & organizing Working with People Minimum Qualifications & Experience Requirements: B.E./B. Tech in ET or Computer 4-8 Years of Relevant Experience Requirements: Customer issue handling Handling of proactive support (optional) Software Update Management handling (optional) KCS Coaching (optional) RSG Coaching (optional) Key Skills Ericsson CS Knowledge - Understanding of CSR / TR / Metis / EKB - Understanding of CSR escalation to next support level M-OSS Technical Knowledge • Good knowledge of ENM and ENIQ Solutions with Hands-on exp. Good level Troubleshooting skills on Linux System Administration along with patching. In-depth knowledge on protocols - SNMP/ TCP/IP / OSI etc is preferred. • Ability on negotiating with all stakeholders. Should be a positive and motivated team player as well as an independent contributor. • Should practice systematic knowledge transfers open to the reverse by other team members. • Expertise on simulation of problems in lab environment and associated troubleshooting. • Wide exposure on different database schemas and designing tools to overcome database discrepancies. (Mysql, PostgreSQL, Ingres, Ne04J) • Good understanding on ticketing tools (SAP P40, Metis) in terms of administration, adherence to SLA/WLA & timely closure of trouble tickets. Experience in Interfacing with design & thorough administration of trouble reports (TR) would be an added advantage. Efficient in troubleshooting FM, PM, CM, PLT technical areas of ENM. Very good understanding of X86 Blade solutions 3PP Technical Knowledge - Extremely good knowledge of Linux OS. - Extremely good knowledge of VxVM, VCS and Netbackup - Knowledge of SAN fundamentals - Knowledge of IP Fundamentals - Good knowledge of Symetac SFS - Scripting knowledge e.g. Shell, Perl or Java. D) Soft skills - Good in CRM - Fluency in English Speak- E) Leadership - Possess good leadership skills - Mentor the team for OSS-RC and ENIQ Solutions - Handle escalations on behalf of team - Good coordination between Line Manager and Delivery Manager - Innovation oriented approach Roles & Responsibilities - Handle all severity CSRs (emergency, high, medium, low) - Escalate the CSRs to Tier2 in case could not able to fix it yourself - Ensure CSR escalation to Tier-2 should not exceed beyond 20% - Mentor the team for OSS and ENIQ knowledge and troubleshooting - Attend various customer meetings - Help Delivery Manager in CSR escalation   Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.   Primary country and city: India (IN) || || Noida || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log Req ID: 528862
ERICSSON
Apr 12, 2021
Full Time
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in? Come, and be where it begins Our Exciting Opportunity: We are currently looking for an expansion of our Sofware and Hardware Asset management Team. In this exciting new role, offering many possibilities, you will be expected to ensure that we provide the required value (quality, speed and flexibility) to our internal customers by managing one or more phases of the Software Asset Management lifecycle. In this role you will start managing license requests from internal Ericsson stakeholders, keeping track of installed software and working with the financial aspects of Software Asset Management. You will be working together with the software vendors, resellers, requestors, Sourcing, Finance and others. The current team of Software and Hardware Asset Managers currently consists of 10 members and is currently growing. You will: Proactively manage internal software requests that are being received Registration of all assets in the Asset Management Systems and Tracking Planning, Forecasting and Reporting Utilization of Software Assets Develop and build a good relationship with all involved stakeholders Manage internal license cost allocation and montly chargebacks Safeguard Software maintenance and support renewals . To be successful in the role you must have: Communication Skills Excellent financial insights with strong proficiency in Excel Strong analytical and problem-solving skills Ability to effectively plan and prioritize own time against objectives and deadlines Attention to detail in deliverables Ability to work on multiple concurrent projects A proactive mindset and able to work independently. Proficiency with license management and related procurement practices Knowledge of the internal Ericsson organization is preferable Key Qualification: Degree in Business Administration and/or a Technical degree A few years experience in a role involving Software licensing Experience working with multi-national global decentralized organizations Certifications as CSAM preferable What´s in it for you? Here at Ericsson, our culture is built on over a century of adventurous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless. What happens once you apply? To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, Indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics
ERICSSON
Apr 12, 2021
Full Time
At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world. Our Exciting Opportunity: The main purpose is to take full responsibility of Configuration Management / Troubleshooting & Problem Analysis / Technical Discussions / Self Initiator to Mentor peers for Competence Development / Process understanding and awareness / Audits awareness and follow ups / handling emergencies and trouble tickets activities related to Transmission Network! We believe in trust – we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity – trying new things and learning from our mistakes . We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness ; we enjoy and feel passionate about what we do and value each other’s technical competence deeply. You will: Acts as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. ​ Operation and troubleshooting of multivendor telecommunication equipment’s like NEC, SIAE, Tellabs, ATN, CX600, SOEM Working shift operations as per defined shift roster and to actively monitor ticket queues to ensure timely response to tickets Focused on improvement of automated recovery. Escalation support for Service surveillance and Field service. Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. To be successful in the role you must have: Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services KPI Analysis Analytical and synthesis capabilities Solid knowledge of operation and troubleshooting of Transmission (MW) with multivendor telecommunication equipment’s like NEC, SIAE, Tellabs, ATN, CX600, SOEM Basic Understanding of Machine Learning, Artificial Intelligence & Cloud technologies Basic understanding and working knowledge of Scripting Core and access network performance / configuration parameters and their interpretation and usage. Key Qualifications: Experience: 5-8 years What´s in it for you? Here at Ericsson, our culture is built on over a century of adventurous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless. What happens once you apply? To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics
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