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ERICSSON
Feb 27, 2021
Full Time
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in? Come, and be where it begins. Our Exciting Opportunity The role will be working closely with customer Group and OPCO technology teams as well as Mobile Financial Services Unit. Internally it will be required to work closely with program partners as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders. You will report to the Head of Mobile Money Operations as part of BSS MFS subdomain. You will Install, Integrate, commission the network nodes under ECW/ EWP solution. Perform Support function to resolve customer requests and trouble tickets. Support Business Analyst and Solution Architect for new requirements and design changes and report progress of assigned activities to the respective CPM. Understand technical requirements as specified in the Solution document. Perform ECW Integration and configuration changes activities within approved change window. Prepare test cases in consultation with Solution Architect/BA & Conduct Integration tests with 3 PPs. Daily single Customer Complaints handling and Customer Care issues. CAB participation & Change Coordination between MTN/3PP & GNOC. UAT/SIT result sign off. End to end issue handling and coordination with GSC. Internal & external Audit handling. To be successful in the role you must have Experience in Ericsson Converged Wallet Solution Integration or equivalent e-wallet product 2+ Years. Experience in Managed Services in Operational assurance or SME areas. 3+ Years. Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System. BSS Experience 3+ years. Excellent leadership skills with focus on team performance. Result oriented with customer first attitude. Can handle stressful and ambiguous situations. Excellent communication skills in written and spoken English and French. Self-motivated with strong drive and initiative, collaborative, relating and networking. Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment. University degree in Technology, preferably MSC. What´s in it for you? Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless. What happens once you apply? To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.   Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.   Primary country and city: Ghana (GH) || || Accra || Consulting&SysInt; ProdMgt; ServEng; SharedServ Req ID: 512920
ERICSSON
Feb 27, 2021
Full Time
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in? Come, and be where it begins. Our Exciting Opportunity The Customer Operation Manager (COM) is the prime customer interface owning all Ericsson project deliveries towards a major account in Ghana. He/she is the main interface for customer critical issue and is responsible to lead delivery critical issues inside Ericsson. He/She is accountable for the contract execution and fulfilment (CFR role). He/she will be held responsible to deliver against contractually agreed financial and operational targets. The COM shall Work with all management layers including C-suite at the customer on operational topics. You will Establish, prioritize and optimally own the successful networks roll-out and digital services projects (Core, Radio and Transmission Networks and IT projects). Build a strong customer relationship that feeds trust and confidence. Maintain high levels of morale and positive relationships towards all management layers at customer Customer management escalation-point for operational, project and customer Support related topics Ensure Operational Perfection and attention to standards of performance. Drive and Implement the Service delivery strategy as defined by MMEA to achieve an optimum delivery. Ensure high levels of critical metric achievement and customer happiness in support and projects Secure availability of required presales resources and take full responsibility (CFR) for contract fulfilment. Sign off and commit to agreed financial and operational targets as part of presales. Maintain, run and participate in regular governance meetings of ongoing projects with focus on operational and financial status To be successful in the role you must have Education: University degree in Engineering, Science or Business Administration. PMP certification (or similar) is required. Experience: Minimum 10 years of Senior operational experience in the Telecom segment. Demonstrate outstanding knowledge and senior experience of core, radio and transmission roll-out including IT projects, customer relationship management, understanding the political realities of the customer organization, with the ability to influence key decision makers. Demonstrates senior leader qualities Proven track record to think and act strategically and not afraid to dig into the operational details. Competence & Skills: Passion to Win! Outstanding knowledge and experience related to Core, Radio and Transmission rollouts Demonstrated senior leadership and ownership. Solid track record to persuade and mobilize internal/external resources to secure contract fulfilment Change agent & Team builder crafting energy in the organization. Matured change management and process optimization / re-engineering skills Project management, operating at a senior/director level within the telecoms field. Capable of a detailed understanding of Customers business and telecoms strategies. Experienced level negotiation and presentation skills. Demonstrated ability to provide clear, concise reports and feedback to peers and executives. Proven track record to work under pressure. Show passion, speed and focus when delivering against commitments. Proficient in English. What´s in it for you? Here at Ericsson, our culture is built on over a century of adventurous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless. What happens once you apply? To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, Indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.   Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.   Primary country and city: Ghana (GH) || || Accra || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log Req ID: 463006
ERICSSON
Feb 27, 2021
Full Time
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in? Come, and be where it begins. Our Exciting Opportunity Problem Manager ensures identification of problems and performs Root Cause Analysis so that recurring incidents are minimized, and problems can be prevented. Problem Management comprises of activities required to diagnose the root cause of the incident and to resolve resolution to those problems. Data driven approach using the data analytical skills to identify the data points in the network for corrective action! We believe in trust – we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity – trying new things and learning from our mistakes . We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness , we enjoy and feel passionate about what we do and value each other’s technical competence deeply. You will Be responsible for Reactive Problem Management which is executed as part of service operation. Be responsible for Proactive Problem Management initiated in service operation but generally driven as part of Continual Service Improvement. Be responsible to supervise the progress of all Problem Records to ensure they are actively moving through the Problem Management Process. Be examining work queues for suppliers in jeopardy of missing service agreements. Consult for regular review of service level agreement (SLA) performance data. Doing Data analytical approach with good analytical and logical reasoning skills to gain information from the data source that can be derived to take corrective actions. To be successful in the role you must have Must have E2E working experience as packet core solution architect. Must have experience in EPG/MME/SGSN/GGSN. We are looking for an experienced Packet Core Specialist who understand the Packet Core network and can help in building solution and support in troubleshooting of sophisticated network level problems. Provide input and suggestions to improving all operational aspects, related to Packet Core Services and Network infrastructure. Assess need for any system reconfigurations (minor or significant), make recommendations, and execute them as required. Assisting in correcting capacity and performance related issues for all Packet Core Traffic. Key Qualifications: Education : B.E/B.Tech Minimum years of relevant experience: 5-8 years. What´s in it for you? Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless. What happens once you apply? To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, Indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.
ERICSSON
Feb 27, 2021
Full Time
Why Ericsson? Ericsson is driving 5G standardization and was the largest contributor to the standardization body in 3GPP during 2018. Ericsson is committed to rapidly applying these standards to our technology development. Ericsson is a technology leader in 5G. Pioneering customers select us as their 5G partner and we are first with commercial live networks in four continents. This includes multiple operators in both the US and South Korea, as well as in Switzerland, Australia and UAE. We have publicly announced commercial 5G deals with more than 20 named operator customers. In India, we are known for delivering “World-First” projects for India’s largest and most renowned telecommunications carriers. Job Location: Mumbai BU: DGS Our Exciting Opportunity! We are looking for a Solution Architect in OSS domain! Looking for someone who will be responsible for analyzing, designing, and developing commercially solutions for the customers. Should be accountable for providing profitable business for Ericsson by translating customer needs, and technology opportunities into detailed technical offering, solutions, and proposals. Responsibilities Scope, define and design solution offerings, driving end-to-end technical solutions Be responsible for working with Customer Account Technical Solution teams on list of potential activities and solutions Manage and develop technical presentations, proposals and perform customer presentations Should have Solid experience in Resource/Efforts estimations for any defined solution Good experience on hardware and Software Dimensioning according to Solution requirement and working with Sales and commercial teams. Support Delivery/deployment of solution and guide the team for successful delivery Interaction with Product unit to get the solution in line with customer demand. Analyze customer technology, define business requirements, and participate in risk analysis Participate in knowledge transfer, documentation, and information sharing Stay abreast on new technology/technical areas and share information about solution to enable customer competence build Take the lead as CSR in all proposals and drive the solution architects from E2E perspective in solution proposals and delivery Support CFR for cost estimations Additional Responsibilities Education: Bachelor or master’s Engineering from reputed Institutions. Minimum years of experience: 15+ Superb communication and presentation skills. Area of expertise – 10 years with OSS (primary), Cloud, NFVI, BSS and secondary domain knowledge: RAN, PACO, CS CORE, Transport. Experience from technical job roles is required, e.g. experience from work as an Integration Engineer or Software Developer, Solution Architect. Key Qualifications: Education: Bachelor or master’s Engineering from reputed Institutions Minimum years of experience: 15+ Good communication and presentation skills Domain experience : Area of expertise – 10 years with OSS (primary), Cloud, NFVI, BSS and secondary domain knowledge: RAN, PACO, CS CORE, Transport Experience from technical job roles is required, e.g. experience from work as an Integration Engineer or Software Developer, Solution Architect A Solution Architect candidate is assessed according to the following tracks: OSS Domain Knowledge, E2E Solutioning of a Telecom Operator, Service Assurance & Fulfillment, CS & PS core domain understanding and knowledge. Additional Requirements: Deep understanding of Ericsson Digital services , Network Management, CS Core, PS Core and OSS portfolio. Proactive and leading the team Ericsson OSS Product Portfolio knowledge: ENM, ENIQ, OSSRC, SO EM, SON, Ericsson Orchestrator (EO), Dynamic Activation (EDA), Ericsson Adaptive Inventory (EAI), EEA (Ericsson Expert Analytics) ETOM, TAM, TOGAF, RHEL, AWS knowledge and certifications is preferable What's in it for you? Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture. Great Place to Work® Institute’s methodology is recognized as rigorous and objective and is considered as the gold standard for defining great workplaces across business, academia and government organizations. Ericsson India Limited has been Great Place to Work - Certified™ in 2020. What happens next once you apply? Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G https://www.ericsson.com/en/careers/job-opportunities/hiring-process Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.
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